Bronze

• Flexible visits from one of our mobile technicians
• 25 visits per year.
• 48 hour SLA for emergency response
• Option to purchase additional visits at a cost of £150
• Option to purchase ADVANCED* support visits at a cost of £400
• Access to our centralised helpdesk for logging problems.
• Limited Remote server assistance and preventative maintenance

Optional 24hour for emergency response

Optional 10 additional visits

 25 visits with 48 hour SLA (8am – 11:30am or 12:30pm – 4pm)

35 visits with 24 hour SLA (8am – 11:30am or 12:30pm – 4pm)

Bronze Plus – 1 full day visits (8am – 4pm)

Silver

• Choose from a full or half day visit from a dedicated mobile technicians
• Allotted day and time visit.
• 8x half day support credits, for additional support or emergencies
• 24 hour SLA for emergency response
• 4x half day ADVANCED* support credits, for in-depth technical issues
• Option to purchase additional half day support credits at a cost of £100
• Option to purchase additional half day ADVANCED* support credits at a cost of £250
• Remote control server assistance for additional support and preventative maintenance
• Access to our centralised helpdesk for logging problems.
• Direct contact details for your dedicated technician.

half day per week (8am – 11:30am or 12:30pm – 4pm)

Silver Plus – 1 full day per week (8am – 4pm)

Gold

• A weekly full day visit from a dedicated mobile technician
• Fixed day visits or 2 half day visits
• Unlimited emergency support calls as required
• 2 hour SLA for emergency response, if reported before 1pm
• ADVANCED* support for in-depth technical issues as required
• Remote control server assistance for additional support and preventative maintenance
• Access to our centralised helpdesk for logging problems.
• Direct contact details for your dedicated technician.

Platinum

• Mobile technician based on site for 5 fixed half days per week
• Unlimited emergency support calls as required
• 1 hour SLA for emergency response
• ADVANCED* support for in-depth technical issues as required
• Remote control server assistance for additional support and preventative maintenance
• Priority access to our centralised helpdesk for logging problems.
• Direct contact details for your dedicated technician.

Minimum contract term of 36 months